The Service Design Programme is an initiative developed by Design Wales to help the manufacturing and creative industries apply the latest service innovation techniques to their businesses.
There is a dedicated website for this programme with case studies, project news, service design resources. You can reach this website here: www.testyourservice.co.uk
Service Test App
The site also includes an on-line tool that companies can use to check the quality and cost of their service. It is often the starting point for companies that want to improve their service but simply don't know where to start. Try it for yourself here: www.testyourservice.co.uk/app
One company that we have seen service design make a big impact in Aggrelek, an advanced manufacturer from Swansea, you can read all about how they have benefited from the programme here: www.testyourservice.co.uk/blog/news/aggrelek-case-study