Monday, July 18, 2011

Design Wales Launches Service Design Website

The Service Design Programme is an initiative developed by Design Wales to help the manufacturing and creative industries apply the latest service innovation techniques to their businesses.

There is a dedicated website for this programme with case studies, project news, service design resources. You can reach this website here:

Service Test App
The site also includes an on-line tool that companies can use to check the quality and cost of their service. It is often the starting point for companies that want to improve their service but simply don't know where to start. Try it for yourself here:

Case studies
One company that we have seen service design make a big impact in Aggrelek, an advanced manufacturer from Swansea, you can read all about how they have benefited from the programme here:

Friday, July 15, 2011

Next steps for the Design Wales manifesto & petition

At the Cardiff Design Festival 2010, Design Wales launched the Design for Innovation in Wales Manifesto and Petition. The petition has been discussed in four Petition Committee meetings to date and Design Wales has had the opportunity to engage with Lesley Griffiths, the Deputy Minister for Science, Innovation and Skills. Recently, Design Wales was invited by the Petitions Committee to identify where further action can be taken to realise the aims of the manifesto and petition. On 12 July, the Assembly Members agreed to raise our requests at the Welsh Government's Enterprise and Business Committee.

Read the submission to the Petitions Committee by Design Wales below:

Design is gaining recognition around the world as a driver of innovation in industry, services and society. Design is a problem-solving process. It is an approach to innovation that is user-centred, creative and viable.

The European Commission strategy Innovation Union identifies design as a key discipline for innovation in the private sector for bringing products and services to market, in the public sector for making public services better correspond to citizens needs as well as for addressing social challenges:
‘Our strengths in design and creativity must be better exploited. We must champion social innovation. We must develop a better understanding of public sector innovation. Design is of particular importance as a key discipline to bring ideas to the market, transforming them into user-friendly and appealing products.’

To raise awareness and understanding of this strategic role for design among politicians, policy-makers and the public in Wales, in October 2010, Design Wales launched a Manifesto and Petition. The Petition gained 369 signatures and called for the National Assembly for Wales and Welsh Government to consider the role of design in future policies and programmes for innovation, public services and social enterprise. The Manifesto recommendations were met with overwhelming support when on 5 October 2010 Assembly Members unanimously passed an amendment to the strategy Economic Renewal to ‘harness the power of design for innovation in industry, services and society’. In response to the Petitions Committee request to provide insight into where further action can be taken, Design Wales has identified how design can play a strategic role in contributing to the Welsh Government’s policy priorities:

Creative industries
Manufacturing and service industries
Public services
Social enterprise

Creative industries
In 2008, the Creative and Cultural Skills (Sector Skills Council) published the economic ‘footprint’ of the creative industries revealing that the professional design sector in Wales accounts for the greatest proportion (22%) of Wales’ creative industries. In addition, the creative industries contribute £465M to the Welsh economy, of which 36% is generated by design. However, the strategic contribution of design to the creative industries was overlooked in the ‘Heart of Digital Wales’ review in favour of music and broadcasting. Since the Economic Renewal programme identifies the creative industries as a priority sector of strategic importance for the Welsh economy and as design constitutes a significant driver of competitiveness, design merits better representation in policy discussions. Design Wales calls for design to have a representative on both the Digital Wales Board and the Economic Renewal Creative Industries Sector Panel to champion the role of design within the creative industries in Wales to support the development of this important professional sector.

Manufacturing and service industries
In Economic Renewal, the Welsh Government encourages businesses, particularly the advanced manufacturing sector, to invest in design to develop new products . While this commitment represents a significant step, the interpretation of design is limited to product development; this does not reflect the broader strategic role attributed to design in Innovation Union where design is also a driver of innovation in services. Service innovation has been identified by the European Commission as an area of increasing importance in the coming decade . Those products proving most successful in competitive markets are those integrated into an advanced customer experience with intelligent services adding value to the product itself. The Welsh Government is already supporting the Service Design Programme delivered to the advanced manufacturing sector and could play a role in raising demand for innovation in services across Wales. Design Wales calls for the Welsh Government to examine the role of design in service innovation and attribute a more strategic role to design in the Economic Renewal Programme.

Public services
Design is proving itself as a process for delivering more efficient public services since it involves both the service provider and the service user (citizens) in an engaging process of identifying inefficiencies and proposing solutions that are creative, user-centred and viable. The Welsh Government is examining more effective public service delivery as part of the New Models of Service Delivery Work Stream. However, since design has not been articulated as a priority by the Welsh Government, design is not one of the models under consideration. Design Wales calls for the New Models of Service Delivery Work Stream to consider the role of design in delivering more citizen-focused public services.

The Dyson report identifies design as a bridge between the STEM subjects. ‘To a large extent, the STEM agenda has also ignored the silent D (design). Used as a tool to make products a reality, design links engineering to business and the end-user. At school level, design and technology should receive the same priority status as science and maths’ as design is the subject that combines analytical and practical skills. Design Wales calls for the Welsh Government to recognise design as the link between the STEM subjects and integrate design into the STEM curriculum.

Social enterprise
As a dynamic tool, design is a process for addressing social challenges. Social enterprises should be citizen-centred and the Welsh Government has made a commitment to further this agenda in the Social Enterprise Action Plan for Wales . By involving a broad spectrum of stakeholders in creative processes, design can enable citizens to come up with their own solutions for social enterprises. Design Wales calls for design to play a role in Social Enterprise Action Plan programmes.

In order to make these ambitions for design a reality, Design Wales is supporting four Assembly Members in establishing a Cross-Party Group for Design and Innovation. The aim of the Design and Innovation Cross-Party Group is to raise and maintain awareness at a policy and programme level of the role of design in realising innovation within industry (for competitive advantage), public services (for greater efficiency and citizen focus) and social innovation (for greater public participation).

Design Wales are currently active in communicating the role of design in innovation policy by leading a European network of 11 organisations since 2008 called SEE. Speaking at the SEE project’s Policy, Innovation and Design Conference in the Flemish Parliament in March 2011, Peter Dröll, Head of Unit the Commission’s Directorate General for Enterprise and Industry stated that “Our vision would be that in 2020, design is a fully acknowledged, well-known, well-recognised element of innovation policy across Europe, at the European level, at the national level and at regional level”.

Wales has the opportunity to be regional forerunners in championing the design for innovation agenda and Design Wales is committed to enabling the Welsh Government make this happen. Design Wales calls for design to be recognised both horizontally across Welsh Government policies as well as vertically at policy, programme and project levels. Design Wales calls for the Welsh Government to develop a vision for design in Wales as has been articulated by the Danish Government.

to read the transcript of the meeting click here.

Monday, July 11, 2011

SEE launches Policy Booklet 4

The SEE project, led by Design Wales, has recently launched SEE Policy Booklet 4, which examines the role of design in bringing innovative ideas to market in the context of i) new product and service development; ii) design support for SMEs and iii) national design systems.

i) Section one demonstrates that design features not only at intermittent points in the innovation process but can form part of every aspect of the process from generating new product and service concepts and understanding user needs to a product’s production, use and ultimate disposal.

ii) Section two describes the lessons learnt during the course of the SEE project in delivering design support programmes focused on enabling industry to develop new products and services.

iii) Section three contextualises the role of design support programmes within the broader national system for design, which includes other elements that make up a nation or regions’ design resources and actors.

Since design is increasingly highlighted in innovation policies (such as the European Commission’s strategy Innovation Union), mapping regional and national design systems can enable policy-makers to identify opportunities and obstacles in the way actors interact within the system in order to develop better programmes and policies.

SEE is a network of 11 European partners exploring how to integrate design into regional and national innovation policies. Electronic copies of all our publications are available to download from the SEE website: